Whether you’re switching to propane for the first time or you’re not satisfied with your current supplier and are looking for a new one, it’s important to choose a reliable, reputable supplier by evaluating the services and products offered. As IBISWorld notes, it’s a highly competitive market with many options for buying propane across the country, so you’re likely to live near multiple suppliers that are offering propane delivery.
As you look into what each supplier in your area offers, here’s what you’ll want to find out to make the best possible decision.
Check with Your Neighbors
One of the most important aspects to keep in mind when searching for the best propane supplier is a reputable company that you can rely on. Talk to your neighbors who are using propane already and ask if they’re satisfied with their supplier.
Safety and Compliance
Of course, just as important is a supplier with a good track record for safety and compliance. You can find out about each company by checking with the Better Business Bureau (BBB), which tracks problems and customer complaints. If there are issues, you’ll be able to see how the company handled the problem – if they responded quickly to correct it, that’s a good sign. Customer reviews on independent websites can reveal quite a bit too. All you need to do is search the supplier’s name on Google or another search engine and see what comes up. While the company’s website may have testimonials, keep in mind that the company itself probably isn’t going to post negative information, but you can at least get a feel for how the business is run.
Ask the suppliers if they offer automatic delivery. It’s important that the company has multiple options that will suit your needs and lifestyle. With automatic delivery, the supplier will show up to fill the tank on a predetermined schedule based on usage. You won’t have to make an appointment or worry much about where your propane level is at as the supplier will come around, topping off your tank before it’s emptied.
If you’d rather monitor your usage and schedule deliveries as needed, you’ll want a company that provides same- or next-day delivery. That can be extremely helpful when you realize the tank is low, just as the forecast predicts a severe winter storm is on the way. If it is an option, ask about the costs as they can be high, and you don’t want a company that sticks you with unexpected fees.
Ask About Extra Charges
Speaking about unexpected fees, you’ll want to be sure and ask about any and all additional costs. Some companies will give you a great price, but then it turns out there are many extra charges that aren’t included. Tank installation can be pricey, too, typically running anywhere from $500 to $1,000. Find out if the supplier has any special offers that include free installation or is offering other incentives for new customers.
Additionally, if you’re terminating a contract with a current supplier, you’ll also want to check with that company to find out about termination fees.